Terms of Service

Agreement

These terms govern your facility’s use of NotisCare. By registering an account or starting a pilot, your facility (“you”, “the facility”) agrees to them. If you’re accepting on behalf of a care home, you confirm you have authority to do so.

What NotisCare is

NotisCare is an observation and early-warning tool. Frontline staff log structured observations about residents; the platform classifies each one by urgency (Fine / Watch / Urgent) and routes urgent cases to your facility’s designated matron.

NotisCare is a triage aid, not a diagnostic or clinical decision-making tool. AI-generated urgency classifications are decision support only. Your facility’s clinical staff remain fully responsible for assessing residents and deciding on care and escalation — NotisCare does not replace clinical judgment, and using it does not change your facility’s existing regulatory or duty-of-care obligations.

Free pilot

Where a facility is offered a free pilot period, it runs for the duration stated at sign-up (typically 90 days), requires no payment card, and can be ended by either party at any time during the pilot with no penalty. At the end of a pilot, continued use requires moving to a paid plan; we will contact you before the pilot ends, and nothing is billed automatically without your agreement.

Your responsibilities

• Obtaining valid resident (or substitute decision-maker) consent under NDPA 2023 s.27 before any observation is logged — NotisCare provides the workflow, your facility is the data custodian responsible for consent itself.
• Keeping staff accounts accurate and deactivating accounts when someone leaves your facility.
• Using the platform only for legitimate care-observation purposes, and not entering data for residents without consent on file.
• Verifying urgent alerts through your own clinical process — NotisCare’s alert is a prompt to review, not a substitute for that review.

Data ownership

Resident and facility data belongs to your facility. NotisCare processes it on your behalf to provide the service. If you stop using NotisCare, we delete your facility’s data within 30 days of termination and confirm this in writing, as described in our Privacy Policy.

Availability

We aim for high availability but do not guarantee uninterrupted service. NotisCare is a supplement to — not a replacement for — your facility’s existing verbal handover and incident-reporting procedures, which should remain in place regardless of platform uptime.

Limitation of liability

To the extent permitted by law, NotisCare’s liability arising from use of the platform is limited to the fees paid by your facility in the 12 months preceding the claim. NotisCare is not liable for clinical decisions made or not made by your facility’s staff. Nothing in these terms limits liability for gross negligence, wilful misconduct, or any liability that cannot be excluded under Nigeria law.

Termination

Either party may terminate with written notice as agreed at sign-up. We may suspend access immediately if we reasonably believe the platform is being used in a way that puts resident data or safety at risk.

Governing law

These terms are governed by the laws of Nigeria. Regulatory oversight for resident data handling sits with Nigeria Data Protection Commission (NDPC).

Changes to these terms

We’ll notify your facility administrator by email before any material change to these terms takes effect.

Contact

Questions about these terms: opeyemi@undauntedlab.com